For each repair request, we have telephone follow-up by csat specialists, to ask users for solutions to their needs and the satisfaction with the service; At the same time to supervise the service quality of after-sales service personnel, and as an important evaluation index of after-sales service personnel.

For the products out of the warranty period,our company will respect the interests of users to the greatest extent to provide lifelong maintenance service for the sold equipment; That includes to supply customers:technical upgrade service,importance repair :after several years of use and evaluate and decide whether the importance repair is required depending on the equipment condition, Soontrue supply the paid service for the importance repair of complete equipment, also the customers can ask for personalized service and the service policy after expiration of warranty

The full-time staff of Soontrue enterprise will track and record the model , quantity operation and maintenance of the equipment and store them in the computer as user files, in order to provide accurate information for future services.

To ensure the smooth operation of the equipment and provide quality after-sales service, our company provides telephone numbers for supervision and complaints, and guarantee to reply within 1 hour after receiving the user's complaints.